Privacy Policy for Omora.ch
January 2024
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from omora.ch (the “Site”).
1. What Personal Data We Collect
We collect personal data when you interact with us online, including:
- Identifiers: Name, email, phone number, billing/shipping address
- Account data (if registered): Username, password (hashed), preferences
- Order data: Products purchased, payment method (via payment processor)
- Device & technical data: IP address, browser type, device ID, language, time zone
- Usage data: Click paths, pages viewed, duration of visit, referring URL
- Marketing data: Newsletter and SMS preferences, engagement behavior
- 🔧 Communication data: When you contact us via forms, email, or phone
We also use cookies to collect some of this data (see section 5).
3. Legal Bases for Processing
We only process your data when we have a legal basis to do so. These include:
- Performance of a contract (e.g., order fulfillment)
- Compliance with legal obligations (e.g., tax and accounting)
- Legitimate interests (e.g., site analytics, fraud prevention, marketing)
- Consent (e.g., newsletter signup, optional cookies)
You can withdraw your consent at any time by contacting us or via provided unsubscribe links.
4. How We Use Your Data
We use your personal data for:
- Processing and shipping your orders
- Providing customer service and managing your account
- Sending transactional and marketing communications
- Operating and optimizing the website
- Complying with legal and financial obligations
- Preventing fraud and abuse
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Ensure site functionality
- Store your language/currency preferences
- Analyze site traffic
- Deliver personalized ads (when consented)
You can manage cookie settings in your browser or opt-out using http://www.youronlinechoices.eu.
6. Data Retention
We only retain your personal data for as long as necessary to:
- Fulfill the purposes for which it was collected
- Meet legal, tax, or regulatory obligations (typically 5–10 years)
- Resolve disputes and enforce agreements
Data used for marketing purposes is stored until you withdraw your consent or unsubscribe.
7. International Data Transfers
As a Swiss company, we process data in Switzerland and use services located in the EU/EEA or countries with adequate data protection laws.
If data is transferred outside these regions (e.g., to the US), we ensure appropriate safeguards are in place, such as:
-
Standard Contractual Clauses (SCCs) approved by the EU Commission
-
Data processing agreements (DPAs)
8. Your Rights Under the GDPR
You have the following rights:
- Right to access your personal data
- Right to rectification of inaccurate or incomplete data
- Right to erasure ("right to be forgotten")
- Right to restriction of processing
- Right to data portability
- Right to object to processing (especially for direct marketing)
- Right to withdraw consent at any time
- Right to lodge a complaint with a data protection authority
Contact us at info@omora.ch to exercise any of your rights.
EU residents may contact their local Data Protection Authority, or in Switzerland, the:
Federal Data Protection and Information Commissioner (FDPIC)
https://www.edoeb.admin.ch
9. Email and SMS Marketing
If you subscribe to our newsletter or SMS alerts, we process your data for marketing purposes based on your consent.
You may unsubscribe at any time by:
- Clicking the “unsubscribe” link in our emails
- Replying STOP to SMS campaigns
- Or contacting us directly at info@omora.ch
We will retain your contact info for marketing only as long as you are subscribed.
10. Data security
We have taken technical and organisational measures to prevent your data from being accidentally or illegally deleted, published, lost, impaired or disclosed to unauthorised persons, misused or otherwise processed in violation of the law.
11. Currency Conversion Consent
By using our website, you consent to your IP address being processed by third parties for the purpose of currency conversion. A session cookie stores the currency preference temporarily to ensure consistency across the site.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in law, services, or processing. The latest version is always available on our website.
If we make significant changes, we will notify you via email or on the website.
13. Contact Us
If you have questions, requests, or complaints regarding your personal data, you may contact: